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@REPLYADDR John Pollard <8plus7isf@gmail.com>
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On Thursday, September 7, 2023 at 6:44:25 AM UTC-5, Taxed and Spent wrote:
> Quicken for Windows, Version R51.12 Build 27.1.51.12. Windows 10.
>
> For one customer, the statement shows zero, but the invoice
> Receive payment window shows a small amount due.
>
> How to I get these in sync?
I`m not sure I have a clear picture of your situation, so I`m just
taking a stab at the problem at this point.
The "Receive payment" dialog displays every amount owed for
the customer ... but only in the same Invoice account as the
invoice receiving the payment.
And even if the invoice has been paid
in full, its "Receive Payment" dialog will still display all the
transactions in that Invoice account that are for amounts owed.
Statements "can" display every transaction for every customer in
every invoice account.
So, to start, you`d need to insure that the Statement you`re viewing
is set to look at the same Customer in the same Invoice account where
that specific invoice is recorded, and that the Statement start/end dates
cover all the invoices/payments for that customer in that specific
Invoice account.
It that doesn`t help, see if you can add some details.
For example:
What is in the "Type" column in the "Receive payments" dialog
for the "small amount due"?
Have you looked for any transaction for the same amount
as the "small amount due"?
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